The Elasticsearch support Diaries
The Elasticsearch support Diaries
Blog Article
Elasticsearch, Logstash, and Kibana appreciate the advantage of obtaining lively and handy communities. You've our assurance of large-quality support and one source of reality as an Elasticsearch Assistance client, nevertheless the Elastic community can also be a helpful resource to suit your needs whenever you will need it.
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If you're utilizing a distribution record as your registered email, You may also sign-up a second electronic mail tackle with us. Just open up a case to allow us to know the name and e mail address you want to to be included.
From the Elasticsearch Provider Console: Visit the Support web page or decide on the support icon, that appears similar to a daily life preserver, on any web site within the console. Get hold of us by e mail: [email protected]
Involve the deployment ID that you might want help with, particularly if you may have numerous deployments. You could find the deployment ID over the overview webpage on your cluster from the Elastic Cloud Console.
For anyone who is on an Elasticsearch Support Standard subscription and also you have an interest in relocating to Gold or Platinum support, remember to Speak to us. We also advise that you simply read our greatest techniques guideline for receiving the most out of your respective support knowledge:
We can provide support no matter if your natural environment is on-prem or while in the cloud. Make contact with our team to debate your distinct infrastructure and needs, such as SLAs and protection wants.
When you have any technological inquiries that are not for our Support group, hop on our Elastic Group discussion boards and get responses within the specialists inside the community, which include men and women from Elastic.
For those who Call us by electronic mail, remember to use the e-mail address that you just registered with, to ensure that we may help you much more immediately.
Describe the challenge. Include things like any applicable information, including error messages you encountered, dates and moments when the condition happened, or anything you believe might be beneficial.
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Trying to find unexpected emergency Elasticsearch support? Will you be owning operational challenges with your self-managed Elasticsearch cluster in manufacturing atmosphere?
For anyone who is a different purchaser who just signed up for Elasticsearch Service, it usually takes some hours for your personal Support Portal usage of be arrange. For those who have issues, get to out to us at [email protected].
Describe the issue. Involve any suitable aspects, which include mistake messages you encountered, dates and occasions when the trouble occurred, or anything else you believe may very well be useful.
Elasticsearch, Logstash, and Kibana take pleasure in the benefit of having lively and valuable communities. You have our assurance of superior-top quality support and one supply of reality being an Elastic Cloud user, even so the Elastic Neighborhood will also be a helpful useful resource for yourself everytime you need to have it.
With the discharge of the new Support Portal, even When you have an existing account, you could be prompted to update your password.
To learn more, Test Quality Support Expert services Coverage. If you're on an ordinary membership, so you have an interest in upgrading your support level, remember to Call us. We also recommend that you just read through our greatest methods guide for getting the most out within your support expertise:
Some people promote support then don’t stroll the stroll. To be a pure open supply business, we can easily only differentiate on price tag and support, and we treatment deeply about maintaining great support and solving our consumers’ difficulties speedily.
Get hold of us and also a member of our workforce will arrive at out to you in minutes We’ll speedily enable you to get yourself a agreement in place so we might get to operate resolving your Elasticsearch issues and get your environment operational as quick as you possibly can.
Just open up a situation to let us know the name and electronic mail handle you desire to for being included. When opening a circumstance, There are Elasticsearch support many stuff you can do to obtain assist faster: